Support - FAQ

FAQs are the fastest way to get your questions answered. Still can't get an answer. Then kindly write to us at support (at) Graycell Advisors . com or use the Contact form option below.

  • q-iconWhat is the Sign Up process?

    It’s a quick 3-step process. (1) On the Sign Up page, Read & Accept the Terms, and Click on your Subscription choice. (2) You will be directed to Paypal site, where you Login if you are registered with Paypal, or directly use Pay with Credit/Debit Card option for payment. The charge appears as Graycell Advisors. (3) After payment, you will be returned to our site and asked to check the email account used with Paypal payment for Registration instructions (check Spam folder if you don’t see the email); after Registration, you will receive a Password link email to set a Password and access the Members Area.

  • q-iconQ. I haven’t received any emails from you?

    A. The registration process relies on you receiving an email from us. First, Check the email which you used for Paypal payment. That is the email to which the registration details are sent. If you still don’t see our email in your Inbox, then it has been directed to your SPAM folder. We’ve tested the system with various emails without any problem. If the culprit is the SPAM folder then add us to your address book at that time or click on ‘Not Spam’ option, and this problem won’t recur. If you reset your password, the email will come from Wordpress/Graycell Advisors.

  • q-iconHow soon can I access the Members Area?

    The access is instant once your payment is approved, and you have registered.

  • q-iconWhen is the newsletter published?

    The monthly newsletter is published during the first 3 trading days of the month, and typically on the first trading day.

Q. What is the Refund Policy? +

A. The subscriber has a 60-day full money back guarantee from the time of payment. Thereafter, No Full, Partial or Pro-rated refunds are issued.

Q. What does my Subscription cover? +

A. You receive access to the Members Area where you can download current and recent issues of the monthly Prudent Biotech newsletter. The access will remain for the duration of the subscription.

Q. Where do I login to access my Prudent Biotech and/or Graycell Small Cap subscription? +

A. Prudent Biotech and Graycell Small Cap are two separate products. If you're a Prudent Biotech subscriber, you will have to Login using your Username and Password at the Login Page here. For Graycell Advisor Small Cap subscribers, you'll have to Login here. If you subscribe to both products, then simply use the appropriate login information at the proper login page.

Q. How do I access the newsletter? +

A. After Sign Up, you will have access to the Members Area, where you can receive a copy of the newsletter. In the future, you just have to click on Login and can bookmark the Login page. At the time you register, you will also receive a confirmation email from us requesting permission to send alerts and updates. If you activate the link, then you will also receive an email alert when the newsletter is available.

Q. Can you offer personal advice on stock or position, and are you a licensed broker? +

A. We can not and do not offer personal advice. Neither are we Registered Investment Advisor (RIA) or professional financial planners. Consequently, the content in our newsletter has to be considered only as general and informational in nature. Only you and your financial advisor can determine its usefulness and relevance to your situation.

Q. Is the site secure for payments? +

A. We do not collect any payment information but transfer you to Paypal, which has a secure payment system.

Q. Can I use a Credit Card, Debit Card or Check? +

A. You can use any credit or debit card. Once you start the Sign Up process, you will be sent to Paypal for payments, where you can use the credit card of your choice, or even use Paypal funds in your account. We do not accept Checks.

Q. I don’t have a Paypal account. Can I still use Paypal? +

A. Of course. You do not have to be registered with Paypal to use your credit or debit card. On the Paypal screen, under or around the Login button is the option of paying with your card without any registration. Click on it, enter your credit card information, and submit. Also, if you wish to enroll with Paypal at the time of payment, you can do so.

Q. Are these stocks volatile and risky, and can I lose my investment? +

A. Equity investments by their very nature are risky and can cause minor to substantial and even total loss. The Biotech sector is a very volatile sector of the stock market, and the risk of total or substantial loss exists. Significant monthly volatility should be expected.

Security-specific stock risk can be diminished, but not eliminated, through diversification in our portfolio of up to 10 holdings. Furthermore, a concentrated portfolio of up to 10 holdings will have greater volatility than a well-diversified benchmark index, like the Russell 2000 Small Cap index which has 2000 stocks. So monthly volatility above the benchmark should be expected in the portfolio.

We try to position the portfolio within few of the strongest names. But it would not be surprising to have the portfolio up-or-down 10% to 30%, in times of accentuated market stress and resulting volatility. Also, please remember that this is a very aggressive style of investing and may not be suitable for everyone. If you decide to participate in fast moving stocks like those in our portfolio, consider allocating no more than 25% of your entire risky investment portfolio to this style. This percentage can vary based on your own determination and that of your financial advisor. But the idea is to make a prudent allocation to this very promising and very risky market segment. Our performance history reflects this risk/reward, and more can be learned in the Performance section.

Q. How is the portfolio diversified? +

A. We diversify our holdings across 10 small cap positions. We define small cap stock segment as being within a market cap range of $200 million to $3 billion. When we begin with an all-cash position, we allocate 1/8th of the portfolio to each position, although portfolio appreciation and monthly repositioning can skew that number over time. Diversification is absolutely essential to diminish security-specific risk. If there are 10 stocks in the portfolio and two of them lose 25% each, your total portfolio loss is only 5% and not 25% or 50%, assuming other portfolio stocks maintained their returns. Do not succumb to the temptation of cherry-picking only 2-3 stocks from the model portfolio.

Q. Is there a historical record of positions? +

A. In the Members Area, you will find the historical record of trades for the current year.

Q. How do I contact you? +

A. If you have not yet checked out the FAQ section, then please do so. Most likely your questions will be answered in this section. For New Members, we have an onboarding section with its own FAQ in the exclusive Members Area. Please understand that we are not licensed Registered Investment Advisor (RIA) or financial planning professionals who can guide you on your investment goals. None of the research we publish should be considered as individualized investment advice, and instead, should be construed as informational in nature. If you are unable to find an answer in the FAQ section then do not worry. Either email us at Support (at) GraycellAdvisors . com or fill out the Contact form. We do our best to respond within 48 business hours and typically much earlier.

Graycell Advisors, and its affiliates, officers, employees, families, and all other related parties, collectively referred to as ‘Graycell’ and/or ‘we,’ is a publisher of financial information, such as the Smallcap, and Prudent Biotech newsletters. We are not a Registered Investment Advisor (RIA). Historical performance figures provided are hypothetical and unaudited, and based on our proprietary analysis and system performance, back-tested over an extended period of time. Hypothetical or simulated performance results have limitations, and unlike an actual performance record, simulated results do not represent actual trading and consequently do not involve financial risk of actual trading. The performance results obtained are intended for illustrative purposes only. No representation is being made that an account will or is likely to achieve profit or losses similar to those shown. Past performance is not indicative of future results, which may vary. All stock and related investments have a degree of risk, which can result in a significant or total loss. In addition, biotech sector and smallcaps are characterized by much higher risk and volatility than the general stock market. Information contained herein is general and does not constitute a personal recommendation or takes into account the particular investment objectives, financial situations, or needs of individual investors. If you decide to invest in any of the stocks of the companies mentioned in the newsletters, samples, alerts, etc., sent to you or available on our websites, you can and may lose some or all of your investment. You alone are responsible for your investment decisions. Use of the information herein is at one's own risk. We are simply sharing the results of our model. Nothing should be construed as a recommendation or an offer to buy or sell any securities, and we are not liable nor do we assume any liability or responsibility for losses incurred as a result of any information provided or not provided or not made available in a timely manner, herein or on our website or using any other medium. We cannot guarantee the accuracy and completeness of any information furnished by us. We may or may not have existing positions in the stocks mentioned in our reports. Our models are proprietary and/or licensed, and can be changed or revised based on our discretion at any time without any notification. Subscribers and investors should always conduct their own due diligence with any potential investment, and consider obtaining professional advice before making an investment decision.
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